Delivery Lead Times
Once the monies have been received, we aim to deliver all yardstock
orders within 5 working days (working days are classed as Monday to Friday
excluding Bank Holidays)and most yardstock orders will be delivered based
on 4/5 working days after date of order, however some deliveries direct
from suppliers may take up to 10 working days (on yardstock a 24 hour
delivery service can be arranged at an extra cost of £100.00 +
vat (£117.50) or a 48 hour delivery service at an extra cost of £75.00
+ vat (£88.13) This is providing products are in stock and available
for release. We will contact you to arrange a delivery day / date. Please
be sure to leave a contact telephone number in the check out section.
We will also deliver to another address other than your billing address,
please be sure to input the correct delivery address.
Delivery Day
If a special arrangement has not been organised, the carrier company will
deliver between the hours of 7.30am to 6.30pm (if you have not received your order by about 3 pm feel free to call us and we will check progress of your delivery). If you require an AM or PM delivery (Mon - Fri), this
can be arranged at a cost of £40.00 plus
vat (£47.00). If you require a specified timed delivery (Mon - Fri / 9am to
5pm), this can be arranged at a cost of £50.00 plus vat (£58.75). If you
require a Saturday delivery (unfortunately specified times are not available),
this can be arranged at a cost of £75.00 plus vat (£88.13). Whilst every effort
will be made by us and the courier to effect delivery in accordance with any
pre-arranged day, ourselves or the courier will not accept liability for any
loss or damage occasioned by the delay in delivery however caused. **Any schedule given by us for delivery is given in good faith and we shall endeavour to comply with it. We will in no circumstanes be liable for any costs or expenses incurred as a result of late or non-delivery.** We cannot be held responsible for any delay in delivery resulting from adverse weather, vehicle breakdown etc. Our delivery
network only allows us to deliver within mainland U.K. however, for an extra
charge deliveries outside of the U.K. can be arranged. Please get in touch for
a quote by calling 0151 357 2244.
*** Once your order has been collected from the supplying depot it is then "on route", any cancellation will result in haulage charges being deducted from your refunded amount. If your order has left the collecting depots premises and is further in transit then return haulage charges may also apply. We will speak to you to book a delivery day and you must be present to accept delivery. If you are not and your delivery cannot take place a re-delivery charge may apply. If you order accessory items (for example Pave-Gard patio sealer or the Pave Fix jointing compound) these items will be put inside or on top of your delivery and well wrapped (if you think you order has been tampered with then please call us immediately). Before you sign for your delivery please check these items are included as we cannot entertain any claims for missing items once the delivery has been signed for as complete. Breakages; because of our full pack only policy most people when ordering paving end up with a little more than they need therefore the odd breakage is not normally a problem and most contractors would allow about 10% for cuts etc. However if you order a special feature/circle then please check all pieces as soon as possible and notify us within 5 working days, any later than this may cause problems.***
Delivery Drops
The carrier company who
deliver on our behalf do in most cases, deliver on a vehicle that has a tail lift
and a pallet pump truck, this is standard delivery method. Please bear in mind that large rigid sized wagons, and
sometimes articulated wagons (up to 45ft), will deliver the goods. Suitable
access will need to be available and in all cases it is the customers responsibility to provide a suitable area for offload. You must advise us of any restrictions that will impede the delivery vehicle from dropping the goods; it is imperative the area is hard and level. Delivery is kerbside drop only which means the carrier is only obliged to offload the goods from the tail lift via pump truck. If assistance is available and offered then the goods may be wheeled closer to your property if surfaces allow. Our
couriers are not insured to take goods onto your premises without permission.
If you require the driver to come off the public highway onto your property with the vehicle, the goods,
or both, this is entirely at your own risk and if the driver / vehicle damages
anything (eg Manhole Covers / tarmac driveways / block paved drives / flagged
driveways / gravelled + stoned driveways / public footpaths / grassed areas / walls / pillars /
gate posts / gates / trees / hedges / telephone wires / lights etc) the cost of repair
will be your responsibility. The carrier company we use are very competent and
you should have no cause to worry, we just have to point out the possible pit falls.
*** If vehicular access is a problem why not do what several of our customers have done - deliver to another address! We have made several deliveries now to customer workplaces and the product has been taken to the job in smaller vehicles...no problem!! *** We have delivered to a number of builders merchants local to customers addresses and they have made their own arrangements for crane off-load using their vehicle; sometimes a cheaper option than us arranging mechanical off-load. We can arrange full mechanical offload by brick grab crane or transportable forktruck at extra cost, this would be costed on request.
Breakages
In a perfect world this wouldn't happen, I would be a millionaire, play golf like Tiger Woods and hang around with Kylie Minogue but as we all know, life isn't perfect! Our stone is ethically sourced in India, it is crated up and will next see the light of day when you unpack it. In between it is transported from the quarry to the docks, put into a container, thrown around on the high seas for 6 weeks then unloaded in the UK. It travels to us, you buy it and finally we arrange transport to you. In all of that the odd piece may get broken, unfortunately we can do very little about the odd broken piece however(and we do check), if there is significant damage then please let us know and we will do all we can to resolve the problem. If you are ordering close to exactly what you want then please let us know and we will try and offer ideas and suggestions however you should allow 10% for cuts and breakages. I hope you appreciate our honesty and can be a little reasonable in return.
Tips for a smooth delivery
A little forward planning should help your delivery go smoothly. Think about where you would like your delivery to be put and work around that. If parked cars are a problem then try to use your own car to good effect, park it out on the road to keep a space for your delivery then move it when the goods arrive. Include a friend or neighbours car too if possible, you can never have too much space. Do not go out on your delivery day, even for a few minutes as we guarantee, that will be the moment your delivery arrives. Please be honest in giving delivery advice, if you think there could be problems then let us know, we can only act on information offered to us. Please do not refuse a delivery for any reason without first calling us and remember, if you turn a delivery away and want it to come back the following day then charges will apply.
NB
All deliveries need to be inspected and signed for. If you are not at the delivery
address to receive the goods or have not arranged anybody else to receive the
goods on your behalf, the courier driver will not leave the goods. A surcharge will be made and also another
charge will be made for the cost to re-deliver. The cost will be reasonable and
will be charged at the courier rate only.
Prices
All the prices advertised are plus VAT at the current rate.
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